Privacy policy

Effective from 6 May 2026

The OZERTY-AUSTRALIA website is owned and operated by MOJO FZ LLC (hereinafter "OZERTY").

OZERTY attaches the greatest importance to the respect of privacy and the protection of personal information, and undertakes to implement appropriate measures to ensure the protection of such information and to handle it in compliance with applicable law, in particular the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

ARTICLE 1: Who we are

Your personal information is collected by OZERTY (MOJO FZ LLC), whose registered office is located at A4-709 Building no.A4, Al Hamra Industrial Zone-FZ, 10055 Ras Al Khaimah, United Arab Emirates, registered under number 45000044.

OZERTY is the entity responsible for the personal information handled through the website.

OZERTY has designated a point of contact for questions relating to the protection of personal information, who can be reached by e-mail at the following address: contact@ozerty-australia.com

ARTICLE 2: Personal information we collect and why

In the course of its commercial and contractual activities, OZERTY may collect, use, store and disclose personal information. Under the Privacy Act 1988, "personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

OZERTY only collects personal information that is reasonably necessary for its functions and activities, and collects it by lawful and fair means, generally directly from the individual when they:

  • Create a personal area on the OZERTY website.
  • Make an enquiry to OZERTY.
  • Place an order on the website.
  • Browse the website and/or view the products.
  • Contact OZERTY's Customer Service.

Within the framework of the activities mentioned above, OZERTY collects the following information:

  • Identity information (first name, surname and, where applicable, gender, age, date of birth).
  • Contact information (email, postal address, telephone number, social media details).
  • Billing information and payment methods.
  • Details of the services and subscriptions taken out.
  • The history of the contractual relationship.
  • A copy of the individual's correspondence with customer service.
  • Where applicable, responses to surveys and questionnaires and comments/reviews.
  • Technical information relating to browsing (e.g.: IP address, browsing history, visit path, browser, operating system, information about the devices from which you access the website...).

It is specified that certain of this information, in particular gender, age or date of birth, is not systematically collected; it is only collected where applicable, when reasonably necessary for a specific purpose (for example for the measurement and optimisation of advertising). OZERTY reserves the possibility of collecting it for this purpose in accordance with the principles set out in this policy.

OZERTY collects and uses personal information for the following purposes:

  • Administrative management (customer accounts, orders, deliveries, invoicing, debt recovery) and performance of the contract concluded with the individual.
  • Management of the customer relationship (management of reviews, satisfaction surveys, management of the loyalty programme).
  • Management of complaints (after-sales service, handling of requests for access and correction, management of disputes).
  • Steering of marketing activity and improvement of the website (traffic analysis, customer targeting, commercial communications).

OZERTY uses and discloses personal information for the primary purpose for which it was collected, and for related secondary purposes that the individual would reasonably expect, or where otherwise permitted or required by law.

ARTICLE 3: Direct marketing

OZERTY may use personal information to send commercial communications about its products and services where this is permitted by law. Every direct marketing communication includes a simple means to opt out. Individuals may at any time request not to receive direct marketing communications by contacting OZERTY at the address indicated in this policy, and OZERTY will give effect to that request.

ARTICLE 4: Disclosure and recipients of personal information

Your personal information is intended for OZERTY. It may be disclosed to our service providers acting on our behalf for the needs of the service (in particular hosting of the website, processing of payments, delivery of orders, sending of communications and audience measurement), who act only on our instructions and are not authorised to use it for other purposes. Apart from these cases, OZERTY does not disclose your personal information to third parties, except where permitted or required by law.

ARTICLE 5: Cross-border disclosure

Some of the service providers to whom OZERTY discloses personal information, or the servers on which information is hosted and processed, may be located outside Australia. Before disclosing personal information to an overseas recipient, OZERTY takes such steps as are reasonable in the circumstances to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles, in particular through appropriate contractual safeguards. A copy of these safeguards may be obtained by writing to contact@ozerty-australia.com.

ARTICLE 6: Security and retention of personal information

OZERTY takes reasonable steps to protect the personal information it holds from misuse, interference and loss, and from unauthorised access, modification or disclosure.

OZERTY retains personal information only for as long as it is reasonably necessary for the purposes for which it was collected, or as otherwise required by law. Accounting records and supporting documents (in particular invoices) are retained for at least five (5) years in accordance with applicable tax law requirements. When personal information is no longer needed and there is no legal obligation to retain it, OZERTY takes reasonable steps to destroy it or to de-identify it.

ARTICLE 7: Access, correction and complaints

You have the right to request access to the personal information that OZERTY holds about you, and to request the correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading. These requests may be made by contacting us at the following address: contact@ozerty-australia.com. OZERTY will respond within a reasonable period and may need to verify your identity before providing access.

If you have a complaint about the way OZERTY has handled your personal information, you may contact us at the address above and we will endeavour to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC, www.oaic.gov.au).

ARTICLE 8: Cookie management policy

A Cookie is a text file placed on your hard drive by the server of the OZERTY website. It generally contains the name of the server that placed it, an identifier in the form of a unique number and an expiry date. Its purpose is to collect information relating to your browsing in order to offer you services adapted to your terminal (computer, mobile or tablet).

On your first visit, a banner allows you to accept or refuse the placement of non-essential cookies. You can change your choices at any time via the parameters provided for this purpose. Non-essential cookies are only placed after obtaining your consent.

8.1 Functional cookies

Functional cookies are necessary for the operation of the website. They allow persons to use the main features of the website and to secure their connection. They can allow direct access to their personal areas. These cookies also allow persons to place products in their shopping basket and to keep their basket active.

These cookies have a very short lifespan, for as long as the session remains active.

Without these cookies, users will not be able to use the website normally, and it is therefore not advisable to prevent their use or to delete them.

8.2 Cookies for optimising the user experience

These cookies make it possible to optimise the operation of the OZERTY website. They also make it possible to adapt the presentation of the website to the display preferences of the terminal used by persons during their visits. These cookies thus allow users to have a fluid and tailored browsing experience.

The lifespan of these optimisation cookies is limited to thirteen months.

In the event of refusal of the activation of these cookies, users will not be able to benefit from the features described above.

8.3 Technical performance cookies

Technical performance cookies allow OZERTY to monitor the technical performance of its website, to detect problems in order to reduce as much as possible any inconvenience for the User, to activate and support security features, but also to help detect malicious activities and breaches of these conditions.

The lifespan of technical performance cookies is limited to thirteen months.

Refusing the activation of such cookies or deleting them has no impact on the browsing of persons.

8.4 Audience measurement cookies

Audience measurement and statistics cookies allow OZERTY to know the use and performance of the website, to establish statistics, volumes of traffic and use of various elements (content visited, paths…) in order to improve the interest and ergonomics of the services offered (the most frequently visited pages or sections, the most read articles…). These cookies also serve to measure the consultation traffic of the website.

The lifespan of audience measurement cookies is limited to thirteen months.

Refusing the activation of such cookies or deleting them has no impact on the browsing of persons.

8.5 Advertising cookies

Within the framework of browsing on all the pages of its website, OZERTY may carry out processing of browsing data and/or use advertising cookies in order to offer visitors advertising in line with their interests. These cookies also make it possible to limit the number of times a visitor sees an advertisement and are also used by OZERTY to assess the effectiveness of its advertising campaigns.

The lifespan of advertising cookies is limited to thirteen months.

Refusing these advertising cookies has no impact on the use of the website.

8.6 Sharing cookies (social networks)

The OZERTY website may include buttons or modules from social networks, such as Facebook and Twitter, which allow visitors to share content with other persons or to inform third parties of your consultation or your opinion regarding content on our website.

When visitors use these sharing buttons, a third-party cookie from the social network is installed. If visitors are connected to the social network during their browsing on the website, the sharing buttons make it possible to link the content consulted to their user account.

Visitors are invited to consult the privacy policies of these social networks in order to learn about the purposes of use, in particular advertising, of the browsing information they may collect via these application buttons, and the lifespan of the associated cookies.

Contact us:

From 9am to 6pm, Monday to Friday
Tel: 02 9052 0889
E-mail: contact@ozerty-australia.com